Applicant & Member Support for TennCare CHOICES & Employment and Community First (ECF) CHOICES

LTSS stands for long-term services & supports. TennCare provides two long-term services & supports programs: CHOICES and ECF CHOICES. LTSS Help TN provides information and support to applicants and/or members of these TennCare programs. 

Do you want to see if you can get TennCare connect now? You can apply online using TennCare Connect at www.tenncareconnect.tn.gov.

Do you need help applying for TennCare?

Call TennCare Connect for free at 1-855-259-0701 to get help over the phone. 

Do you have a disability?  Someone can even come to your house to help you apply for TennCare. Just call your local Area Agency on Aging and Disability (AAAD) at 1-866-836-6678. It’s free.

Do you need help getting Long Term Care or want to apply for a Medicare Savings Program? https://www.tn.gov/tenncare/long-term-services-supports/how-to-apply.html

Do you want more information about TennCare? www.tn.gov/tenncare

For information about choice counseling or help with choosing a health plan:

Call 1-866-836-6678 for free from anywhere in the state to be directed to your nearest Area Agency on Aging and Disability (AAAD)

Disability Rights TN (DRT) contracts with TennCare to help people with LTSS, or those who may qualify for LTSS. 

Here are some ways you can get help:

  • Explain TennCare member rights and responsibilities
  • Answer questions about TennCare programs
  • File and resolve concerns or complaints
  • File appeals or find out about an appeal you’ve filed
  • Provide facts about state fair hearings
  • Connect you to help so you can apply for LTSS or to see if you may qualify for LTSS
  • Answer other questions about your TennCare benefits or community supports available

If you need help or have a question:

Call your TennCare health plan:

  • Amerigroup: 1 (800) 600-4441 TTY: 711
  • BlueCare: 1-800-468-9698 TTY: 711
  • UnitedHealthcare:  1-800-690-1606 TTY: 711

Contact your care coordinator or support coordinator with your TennCare health plan

Call TennCare Connect for free at 1-855-259-0701

Call TennCare LTSS Help Desk for free 1-877-224-0219

You may also contact Disability Rights TN. This service is free.

Contact DRT

There is no cost for any  services.

Call DRT for free at 1-888-723-8193

Email DRT at benefitshelp@disabilityrightstn.org

Make sure to include this information in your email:

  • Your name or name of person needing help
  • Call back number
  • Best call back time
  • Email address
  • Other information about your question

DRT has interpreter services, translation services, and other aids available at no cost to you. Tell DRT if you need this kind of help.  We do not allow unfair treatment in TennCare. No one is treated in a different way because of race, beliefs, language, birthplace, disability, religion, sex, color or age.

After you contact DRT, your issue will be reviewed by Support Specialists. Here’s what can happen next:

  • You may receive information and resources to help solve your issue.
  • You may be referred to DRT’s intake team to further explore your case.
  • You may be referred to TennCare, your TennCare health plan, or someone else for next steps. DRT can help with these next steps.

Fill out the form below:

 

Other Resources Available to Help You

Community Living Supports (CLS) Ombudsman

CLS is a type of support you can receive in your home if you are enrolled in CHOICES or the Employment and Community First (ECF) CHOICES programs. The CLS Ombudsman is available to answer questions, make sure you know your rights, and give support to people who receive the CLS service.   Call 1-866-836-6678 for free from anywhere in the state to be directed to your nearest AAAD

Medicare Beneficiary Ombudsman (MBO)

The MBO helps you with Medicare-related issues. These can be complaints, grievances, and information requests. The MBO makes sure you know about your Medicare rights and protections. It also makes sure you know how to get your concerns resolved.  Do you have a dual eligible special needs plans (D-SNP)?  Do you have issues with your plan or 1-800-Medicare? When you call 1-800-MEDICARE, ask them to send your complaint or inquiry to the MBO. The MBO will help you resolve your issues.

Long-Term Care Ombudsman

This program helps those getting services in nursing homes, assisted care living facilities, and homes for the aged. Do you live in a Long-Term Care facility and have a problem or an issue?  Or are you a family member of a resident? The Long-Term Care Ombudsman can help you find the answers you need.

LTC Ombudsman numbers:

  • Tel: 615-837-5112
  • Toll Free: 877-236-0013
  • TDD: 615-532-3893